Call park compared to call transfer
Before using call park, take note of the differences when compared to call transfer. This will help you determine if call park fits your use case.
- The call is placed on hold instead of being directly transferred to an external number or a phone user's extension.
- Another phone user can use the retrieval code to resume the call at any provisioned device or Zoom client.
- The device or client using the retrieval code must belong to the same account as the phone user who parked the call.
- Generally, call parks are beneficial in industrial settings where phone users may not have desks or be present at their desks. For example, in a warehouse, you can park a call, then announce the retrieve code over the intercom, and then another employee can resume the call using a nearby common area phone.
How to park a call
Windows | macOS/iOS | Android
- Sign in to the Zoom desktop client or mobile app.
- Make or receive a call.
- Click or tap More using the in-call controls.
- Click or tap Park.
You will see a notification with the 3-digit retrieval code (preceded by *). You will not hear an audio prompt stating the retrieval code.
The call will be parked and the other call participant will be placed on hold.
Note: The call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls. - Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.
Note: You can resume the parked call and place it back to the same 3-digit retrieval code. The call will be parked back to the same 3-digit retrieval code within a call duration of 30 seconds, otherwise the retrieval code will be released. You can contact Zoom to request a change to the default reserve time of 30 seconds.
Desk Phones:
After parking the call, you can resume the parked call (by using the retrieval code or the park soft key) and place it back to the same 3-digit retrieval code. The call will be parked back to the same 3-digit retrieval code within a call duration of 30 seconds, otherwise the retrieval code will be released. You can contact Zoom to request a change to the default reserve time of 30 seconds.
Yealink T4/T5 series
- Make or receive a call.
- Press or tap Park.
An audio prompt will announce the 3-digit retrieval code (preceded by *). The call will be parked and the other call participant will be placed on hold.
Note: The call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls. - Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.
Zoom Web App
- Sign in to the Zoom Web App.
- Make or receive a call.
- Click or tap More using the in-call controls.
- Click or tap Park.
You will see a notification with the 3-digit retrieval code (preceded by *). You will not hear an audio prompt stating the retrieval code.
The call will be parked and the other call participant will be placed on hold.
Note: The call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls. - Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.
Note: You can resume the parked call and place it back to the same 3-digit retrieval code. The call will be parked back to the same 3-digit retrieval code within a call duration of 30 seconds, otherwise, the retrieval code will be released. You can contact Zoom to request a change to the default reserve time of 30 seconds.
How to resume a parked call
After a call is parked, any phone user with the retrieval code can follow these steps to resume the call.
Note: The device or client using the retrieval code must belong to the same site as the phone user who parked the call.
- Access the dial pad using one of the following platforms. Follow these links for more information:
- Desktop client, mobile app, or Zoom Web App
- Any supported desk phone
- Dial and call the retrieval code. Make sure to dial star (*) before the code; for example, *801.
- You will answer the parked call. If you aren't the correct person to answer the call, park the call again or transfer the call.
Note: You can resume the parked call and place it back to the same 3-digit retrieval code. The call will be parked back to the same 3-digit retrieval code within a call duration of 30 seconds, otherwise the retrieval code will be released. You can contact Zoom to request a change to the default reserve time of 30 seconds.
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